Communication frequency

improved conditions, etc. What little research has been done seems to indicate that speed and accuracy in communication are complementary-as that competent general the Duke of Wellington demanded of his commanders: "Do the business of the day in the day."

Communication frequency
While frequent communication may not cause better leadership behavior, good leadership behaviour and frequent communication seem to be associated. A person who is communicating with another is receiving recognition, and his sense of well-being may be enhanced.
As one of the managers in a discussion on the context said: "Those two are just a couple of empire builders-they know all calls are 'supposed to come through here so that we can keep tabs on everything. But no, they keep giving out their office number. I wish they'd give out their home numbers. There's no empire building at night-Oh, no-we get all the calls then of course!'
. One of the two supervisors mentioned above said, after putting the telephone down, 'People are always phoning up about this or that. They see this office as the centre of operations.'
A subordinate's well-being may not be enhanced, however, if he feels that the wall around his boss's office is a mile high. Presumably this is one problem which open-plan areas try to reduce by removing the physical barriers of walls. It is interesting to note here that a
common complaint made against open-plan factories is that too much communication occurs. In this study only one firm had complete open planning, and their frequency of communication was the lowest of all the firms studiednot the highest as might have been predicted.